PG&E Customer Potential Claimant Portal

Case Background

On January 29, 2019, PG&E Corporation (“PG&E Corp.”) and its primary operating subsidiary, Pacific Gas and Electric Company (the “Utility”; together with PG&E Corp., “PG&E”), filed voluntary Chapter 11 petitions in the United States Bankruptcy Court for the Northern District of California. The Chapter 11 cases have been assigned to Judge Dennis Montali and are jointly administered under Case No. 19-30088.

Throughout the Chapter 11 process, PG&E remains committed to:

  • Delivering safe and reliable electric and natural gas service to customers;
  • Continuing to make critical investments in system safety and maintenance;
  • Supporting the orderly, fair and expeditious resolution of its liabilities resulting from the Northern California Fires;
  • Working with customers, civic leaders, regulators, policymakers and other key stakeholders to consider alternatives to provide for the safe delivery of natural gas and electricity and new safety solutions in an environment challenged by climate change; and
  • Assisting customers and communities impacted by the Northern California Fires. PG&E’s restoration and rebuilding efforts will continue.

Further information regarding the Chapter 11 cases is available at For additional information about the reorganization process, including press releases and FAQs, please visit

Sign-up for Notifications

To receive notification of important case documents, please click here and enter your name and email address.

NOTE: The registration of an email address for further notifications does not constitute a claim in PG&E’s chapter 11 cases. To file a claim, please follow the procedures here.

Does the Bankruptcy Impact Me?

Customers are not required to file Proofs of Claim for ordinary and customary refunds, overpayments, billing credits, deposits, or similar billing items. Inquiries relating to these items should continue to be directed to PG&E’s customer service center.

If you do not believe you have a claim against PG&E, you do not need to do anything in response to any notice you may have received or return a Proof of Claim form.

To the extent you believe that you have a claim that arose before January 29, 2019, or that you are otherwise owed money by PG&E from before the filing date that has not been paid, you MUST file a proof of claim by the October 21, 2019 Bar Date. If you fail to do so, your claim may be barred, and you may not receive any distribution.

If believe you have a claim arising out of or in any way relating to the Northern California Fires, you must file the applicable Fire Proof of Claim Form. All other claims should be filed on the General Proof of Claim Form.

Please click here to file your claim, or to download the applicable claim form.

How to File a Fire Proof of Claim

The deadline for non-governmental Fire Claimants to file claims relating to the fires that occurred in Northern California in 2015, 2017, and 2018 (the “Northern California Fires”) has been extended by order of the Court to December 31, 2019, at 5:00 p.m. (Prevailing Pacific Time) and all Fire Claims must be filed so as to be received on or before the extended December 31, 2019 Bar Date.

Please click here to file your claim, or to download the applicable claim form.

Any claimant that timely files a Proof of Claim and makes a good faith effort to complete the appropriate form as set forth in the Bar Date Order, shall be permitted to revise, amend, and/or supplement their applicable Proof of Claim Form to the extent permitted by applicable law until such time as their claim is allowed or disallowed by order of the Court.

Proof of Claim Forms will be deemed timely filed only when actually received. Proof of Claim Forms may not be delivered by facsimile, telecopy, or electronic mail transmission (other than Proofs of Claim filed electronically through the Electronic Filing System above).